Picture this scenario: You’re in need of a garage epoxy floor, and you find an installer that’ll do it in a single day. That sounds good — it’s fast, efficient, and less disruptive than other options. After all, who wants to spend extra days on a process that can be done in half the time? Months later, that same floor is cracking, peeling, and off in the corner you notice it delaminating entirely. The headache of a rush job hits you hard, so you call the company to rectify it. That’s when you find out they hid “moisture damage” in the fine print of warranty exclusions, so they bow out of any repairs to their own floors. Your headache gets bigger when you realize that moisture damage is the number one cause of failures for 1-day garage floor installations, and they knew it, and they still failed to mention any of this to you.
Now you’ve got to pay for repairs, try to ignore a crumbling floor, or get it reinstalled entirely.
This is one example of many poor customer experiences we hear about across New York. 1-day installers aren’t the only ones with problematic processes, but a little communication about the limitations of the warranty would go a long way.
We also hear horror stories about companies showing up late, on the wrong day, creating a mess… the list goes on.
Here’s how we believe garage floor coating companies ought to treat their customers.
Garage Floor Installations: The Importance of Communication Throughout the Project
As you’ve probably gathered already, clear and consistent communication is the backbone of any successful project. From the moment you contact us, we prioritize keeping you informed every step of the way. Whether it’s explaining the process, providing updates, or addressing any concerns, we believe that transparency is key to building trust. You should never feel left in the dark about what’s happening with your installation. Our goal is to ensure that you’re comfortable and confident from start to finish.
Jobsite Arrival: Setting the Right Tone
When our team arrives at your New York property, we understand that how we present ourselves matters. We show up on time, dressed professionally, and ready to work. But it’s not just about appearances—our approach is about respecting your time and space. We park responsibly, introduce ourselves, and give you a brief rundown of what to expect for the day. This initial interaction sets the tone for the quality service we aim to provide throughout the entire project.
Garage Floor Installations: Attention to Detail
We take pride in our meticulous approach to every aspect of the installation process. From carefully grinding the concrete to ensuring an even and thorough application of the epoxy, we leave no stone unturned. Each step is executed with precision because we know that the little things make a big difference in the longevity and appearance of your floor. We use top-tier materials and advanced techniques to ensure that your floor not only looks fantastic but also performs under the toughest conditions.
Protecting Your Property: Our Commitment to Safety
We take every precaution to prevent damage to your home or business, whether that means covering nearby surfaces, using protective films on windows, or carefully masking off sensitive areas. But our commitment to protection goes beyond the physical workspace. The epoxy flooring systems we install are designed to protect your floors from moisture damage, radon infiltration, and other potential issues. This holistic approach to protection ensures that both your property and your investment are well cared for.
Mixing and Contamination: Keeping It Clean
We’re diligent about maintaining a clean work environment to prevent contamination that could compromise the quality of your floor. This means setting up protective sheeting in the mixing area, carefully measuring and mixing the epoxy components, and ensuring that everything is applied under the best possible conditions. By paying close attention to these details, we make sure that your floor has a flawless finish that will last for years.
First Impressions Matter: Let Us Show You How
We understand that the way we interact with you from the start can shape your entire experience. That’s why we’re committed to making your first interaction with us a positive one, whether it’s during our initial consultation or when we first arrive at your business or home. We want you to feel confident that you’ve made the right choice by choosing Garage Floor Coating of New York. Call us today and let us show you how we make a strong first impression that carries through to the very end.